Job Description

Job Overview

Mercier Consultancy Group is thrilled to present an outstanding opportunity for a German-speaking professional to join a leading automotive customer support operation in a fully remote capacity based within Greece. This German Customer Consultant | Automotive Industry position in Greece is perfectly suited to individuals who are passionate about delivering first-class service within the dynamic and fast-paced automotive sector. If you are searching for German-speaking jobs that combine your language skills with a genuine passion for automobiles and customer excellence, this is your ideal next step.

Key Responsibilities

• Serve as the primary point of contact for German-speaking customers, delivering professional and empathetic support across all communication channels including phone, email, and live chat within an automotive industry context.
• Provide accurate, detailed information regarding automotive products, vehicle specifications, warranties, service schedules, and dealership queries to customers across German-speaking markets.
• Assist customers with vehicle-related inquiries, including roadside assistance coordination, recall notifications, and after-sales support, ensuring a seamless and satisfying customer journey.
• Log and manage customer interactions with precision using CRM systems, maintaining up-to-date and accurate records of all case developments within the automotive customer service platform.
• Liaise effectively with internal automotive industry teams, escalating complex technical or commercial issues to the appropriate departments to ensure swift and satisfactory resolution.
• Uphold and promote brand values and customer care standards specific to the automotive client, consistently representing the organisation in a professional and knowledgeable manner.
• Monitor and follow up on open customer cases, proactively communicating updates to ensure transparency and build long-term customer trust and loyalty.
• Contribute to continuous improvement initiatives by sharing customer feedback and insights with team leads and quality assurance teams to enhance the overall automotive customer experience.

Requirements

• Native or fluent German language skills (spoken and written) are essential for this role — a high level of German proficiency is mandatory.
• Valid EU passport or European Economic Area (EEA) travel document (mandatory requirement).
• Previous experience in customer service, customer support, or a client-facing role is highly advantageous; experience within the automotive industry or a related sector is a distinct asset.
• Strong communication and interpersonal skills with a genuine customer-first mindset and the ability to handle sensitive or complex automotive queries with professionalism and care.
• Comfortable working in a remote environment with the self-discipline, focus, and technical setup required to perform effectively from home within Greece.
• Proficiency in English at a working level is beneficial for internal communications and training purposes.
• Familiarity with CRM tools, ticketing systems, or customer support software is a plus; full training will be provided.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your language skills and professional experience in the automotive customer service field.
• Fully Paid Training programme to ensure you are fully equipped with the automotive product knowledge and tools needed to excel in this role.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to support your smooth transition to Greece.
• Monthly Performance Bonus rewarding your dedication and outstanding results in the automotive customer consultant role.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing significant additional financial reward throughout the year.
• Remote working arrangement based within Greece, offering flexibility and an enviable work-life balance.
• A supportive, multicultural, and professional team environment with genuine opportunities for career progression within Mercier Consultancy Group.
• And Much More...

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